I had been with one of the popular insurance carriers for years until my son-in-law explained how an independent insurance agent could search their multiple carriers to find me the best rate. Now I’m glad my daughter married him because he led me to Kelly Insurance. They saved me $1,000 this year on my Home & Auto!
As a long time Kelly Insurance Client (20+ years), I can not say enough about the level of service and advice that they provided on recommending the appropriate insurance coverage for our properties and cars, but also how they provide guidance and assistance in those times that we have suffered damage. This past winter our property had substantial storm damage, Kelly Insurance not only reported the initial claim, but made sure that we were connected with the appropriate adjuster from Erie Insurance. What looked like a major issue that we were facing in securing and restoring our house was made less stressful thanks to Pat Kelly and his entire team. Needless to say, as long as I need insurance coverage, I'll choose Kelly Insurance.
Thank you so much for going above and beyond to provide exemplary service on Friday! Our chance meeting in the parking lot displayed your strong commitment to go the extra mile for your clients. There are no traffic jams on the extra mile. I am most appreciative.
During May 2014, many residents in the area experienced unprecedented rains resulting in flooding and property damage. Unfortunately, our family was among those affected having sustained significant damage to the lower level of our home. Our loss was compounded by concerns voiced by friends and family that the damage we faced was not going to be covered by insurance. It was with great relief that I learned the home-owners insurance product crafted by the Kelly team contained specific enhancements to ensure that we were covered when many others were not. Had it not been for the professionalism of the Kelly staff, my family and I would now be on our own. Nearly every day, I see advertisements for national companies offering discounted insurance products. At times like these, when facing a significant property loss, I fully understand the importance of having a local agency that understood the specific needs of my family and had the foresight to ensure we had the coverage we needed.
I just wanted to thank you and let you know that I have gotten incredible support and service with my accident. Of course, I was mortified that I should have had my other insurance for 40 years and 2 weeks after switching to Erie, a pack of deer decide to jump out in front of me. Every step of the way has worked out so well, despite the fact that I was out of state and unable to get family help as my daughter had just had surgery and could not drive. I promise to tell everyone I meet, that they should have Erie Insurance and use Kelly as their agent. It is so comforting to know that you all are so reliable and polite and make a difficult time easier to work through. Thank you ever so much again. Wishing for a beautiful spring day!
I want to thank you for this email update and the steps you’ve taken. Thank you for caring for your staff and your customers by moving staff off-site to work remotely. This shows a dedication to doing the right thing by placing the health of all, above everything else, while still being able to provide service to us. This makes me proud to call you my insurance agency and to continue to refer my friends and family to you as I’ve done in the past. I’ve worked for a few insurance agencies around the area, in the past, and could see the significant difference in the service your agency has provided to me right from the start. It put my mind at ease when I left insurance and gave up control over my own policies to your agency.
Keep up the good work and stay safe!!
One very happy customer,